At Pranamya – The Eternal Drapes, we strive to ensure you love every piece you purchase. However, if for any reason you’re not completely satisfied, please review our return and refund policy below.
Returns
Eligibility: Returns are accepted only for damaged, defective, or wrong items delivered.
Time Frame: You must initiate a return request within 48 hours of receiving your order.
Condition: Returned items must be unused, unwashed, and in original condition with tags and packaging intact.
How to Request a Return
Email us at reachus@pranamyafashion.com or WhatsApp us at +91 6357472712 within 48 hours of delivery.
Mention your Order ID, product name, and share uncut parcel opening video and clear images of the issue.
Once approved, the product has to be shipped to our address from your end.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, a credit note or store credit will be issued.
Refunds to the original payment method are not available, except in case of cancellation before dispatch.
Non-Returnable Items
Customised or altered products
Items purchased during a sale or promotion
Accessories and innerwear
Cancellations
Orders can be cancelled within 2 hours of placing the order by emailing us.
Once shipped, the order cannot be cancelled.
For assistance, reach out to us at:
📧 reachus@pranamyafashion.com
📞 +91 6357472712